Contact Us

Contact the Educator Talent - Licensing Office

eLicensing Technical Assistance for the Colorado Online Licensing System (COOL):

Call 877-314-1412
Submit Online Support Form

Questions and Support About Educator Preparation &  Licensure Requirements or General Investigation and Background Inquires:

Submit Licensing Support Requests Form
Call 720-739-3304
Phone hours: 8:30am-4:30pm, Monday-Friday

Please Note: Multiple requests clog the system and create confusion.

• So that we may serve you quickly, if you've submitted a support request, do not call or submit another help ticket until we have responded to your first request.
• If you have left a voicemail, do not also submit a support request. This will ensure your inquiry is assigned to a single point-of-contact and eliminate duplicate requests and unnecessary work.
• If you have a pending application in the COOL system, please respond to your evaluator's request via COOL.

Mailing Address: