Licensing Support Requests

Contact Educator Licensing

Submit only one ticket and allow a business day or two for a reply. Our consultants' primary focus is evaluating submitted applications; any ticket you submit is responded to by these same consultants. Please know that answers to most questions are indeed available on our website!

Important Notes:

• For status checks, log in to your COOL account. Any status check submitted via a ticket will be closed as you have access to this information 24/7 via COOL.
  • To check the status of your application or fingerprint status, log in to your COOL account where you can view each of these statuses. If additional information is needed, it will be noticed/requested via your COOL account.
• Application evaluation time may take up to 6 weeks for a complete application during times of increased applications (especially May to September).
  • Log in to your COOL account and the date of application we are presently evaluating is shown just below your name. Note: this date is updated overnight and is dependent on how many applications we receive on any given day. During the summer months we experience high volumes of submitted applications. This means that the same date may show for several days if we received many applications on that date.
• For password resets, user name issues, or SSN issues or messages, submit the below form and select "COOL Account/Issues" as the Nature of your Inquiry as tickets are routed based upon the selection you choose. Be sure to include your date of birth, the personal email you are using in your account and any previous names you have used so that we can identify your account.

For all other inquiries, Choose the "Nature of Inquiry" based upon the primary reason of your issue as your inquiry is routed based upon your selection. Example, if you are an out-of-state teacher, but your issue is how to be fingerprinted out-of-state, then in the Nature of Inquiry field, choose "Fingerprints" rather than out-of-state applicant. In this example, selecting "fingerprints" will route to the fingerprint/background specialists for follow-up while "out-of-state" will be routed to a different set of folks. When they are misrouted, there will be a delay in our response as you routed your ticket to the wrong unit.