Licensing Support Requests

Contact Educator Talent 

Please submit only one ticket and allow a business day or two for a reply. Our primary focus is turning around applications submitted to us and each ticket you submit is responded to by the same folks that are evaluating those applications.

We do not reply to any type of status checks as you may do this at any time via your account. To check the status of your application or fingerprint status, login to your eLicensing account where you can view each of these statuses. If anything is needed, we will request that from you via your eLicensing account. Application processing time can take up to 6 weeks for a complete application. To view the current date we are processing, login to your eLicensing account and our current processing date will show at the top of the page, just under your name. That date is updated in real time and is dependent on how many applications we may receive on any day. During the summer months we experience high volumes of applications submitted to us. This means that the date may show for several days if we received many applications on that date.

Choose the "Nature of Inquiry" based upon the primary reason of your issue as your inquiry is routed based upon your selection. Example, if you are an out-of-state teacher, but your issue is how to be fingerprinted out-of-state, then in the Nature of Inquiry field, choose "Fingerprints" rather than out-of-state applicant. If these do not match, there may be a delay in our response as your ticket may get routed to the wrong agent.

For password resets,user name issues or payment issues, do not submit the below form but submit the "Online Support Form" found under the Technical Assistance section shown on the right.