The Colorado Department of Education

Offices | Staff Contacts | Colorado.gov

Library Services to Diverse and Special Populations

Even More Info!

Once you begin building excellent service for your diverse community you will want to explore more information of all kinds. We selected an array of tempting books, articles, and resources of all kinds, to assist your continuing development.

Continue to assess and plan library service for diverse populations. Explore more about assessment and planning.

Engage staff and volunteers with tools, reports and classes to develop diverse and multi cultural workplaces.

Develop collections with more multi cultural resources and tools you can use to serve patrons and develop staff.

Create programs with links, tools, resources and training and catch the interest of patrons and staff.

Read more about all aspects of library diversity in a number of fascinating books and articles.

Research links to government reports and statistics on diversity which are of interest to libraries.

Assess & Plan

Engage Staff & Volunteers

  • Affirm vs. Promote: What Does it Mean? (pdf)
    Handout that could be useful in staff training or assessing view on diversity
    http://www.safeschoolscoalition.org/affirmation-vs-promotion.pdf
  • Best Practices in Achieving Workplace Diversity (pdf)
    U.S. Department of Commerce report on integrating to existing goals and steps to achievement from a business perspecitve
    http://govinfo.library.unt.edu/npr/initiati/benchmk/workforce-diversity.pdf
  • Course: WebJunction on Issues of Diversity
    "Providing Excellent Customer Service in a Multi-Cultural Environment" online course from UNT, also classes on Latino Youth Librarianship, Spanish Language Outreach for $10-25
    http://www.webjunction.org/home/courses/details/WJ_Global/UNT_MultiCultCS/ONL/
    1210790940000?_OCLC_COURSES_redirectName=Search&_OCLC_COURSES_redirect=%2Fcatalog%3Fp_p_id%3DOCLC_COURSE_CATALOG%26p_p_action%3D0%26p_p_state%3Dmaximized%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D1%26p_p_col_count%3D2%26_OCLC_COURSE_CATALOG_struts_action%3D%252Fcoursecatalog%252Fsearch%26_OCLC_COURSE_CATALOG_tabs1%3DCourses%26keywords%3Dexcellent+customer+service
  • Creating a Culturally Responsive Outreach Program
    Webcast available from JFK Partners, University of Colorado health and disabilities research center, from November 2006, focused on marketing of health organizations
    http://connect.ucdenver.edu/p76982457/
  • Diversity Management: Expert-Identified Leading Practices and Agency Examples
    2005 GAO report on the federal government's performance in managing its diverse workforce identifying leading diversity management practices and examples from the federal government.
    http://www.gao.gov/docsearch/abstract.php?rptno=GAO-05-90
  • Information Competence for Black Studies
    Information literacy in Black Studies for faculty
    http://www.csulb.edu/~ttravis/BlackStudies/
  • Information Competence in Chicano & Latino Studies
    LIS CSU syllabi for faculty information literacy
    http://www.csulb.edu/%7Esluevano/seeds/

Develop Collections

Create Programs

Read More

NOTE: The items below are books and need to be found in your library or ordered from a publisher.

Read More: Individuals with Disabilities

  • Accessibility for Disabled Users in Academic Libraries
    Jones, S. (2002). Recommendations to improve accessibility for disabled users in academic libraries. Bristol: CLAUD
    http://worldcat.org/oclc/51272490
  • ADA Training Resource Center
    A one-stop for courses, events and tools on the Americans with Disabilities Act, from the Disability and Business Technical Assistance Center network. Includes easy-to-use glossary of ADA terms. Although not huge, it appears the site will grow. Resources for attorneys, architects, educators, advocates, etc.
    http://www.adacourse.org/index.php
  • Including Families of Children with Special Needs: A How-To-Do-It Manual for Librarians
    Overview of service to special-needs children and their caregivers adapting programs, providing materials and agency contacts. Feinberg, S. (1999). New York: Neal Schuman Publishers
    http://worldcat.org/oclc/40193747
  • Library Services for Visually Impaired
    Hopkins, L. (2000). Library services for visually impaired people: a manual of best practice. Library and Information commission research report, 76. London: Resource
    http://worldcat.org/oclc/45339878

Read More: Serving Spanish-Speakers

Read More: Immigrants

Research

  • Information Needs of Special Populations in Colorado (pdf)
    2002 report summarizing existing literature about the library and information needs of special populations, such as ethnic minorities, seniors, persons with disabilities, and GLBT, along with an introduction to additional community demographic and analysis resources
    /cdelib/download/pdf/Spec_Pop_Environ_Scan_final.pdf
  • Racial and Ethnic Diversity in Academic Library Collections: Ownership and Access of African American and U.S. Latino Periodical Literature
    Discusses desirability of multicultural collections; bibliographic control and access issues; and correlations between indexing and ownership. Measures ownership of and access to African American and Latino periodical literature, illustrating the successes and failures in promoting racial and ethnic diversity in research libraries.
    http://eric.ed.gov/ERICWebPortal/Home.portal?_nfpb=true&ERICExtSearch_SearchValue_0=library+diversity&searchtype=basic&ERICExtSearch_
    SearchType_0=ti&_pageLabel=RecordDetails&objectId=0900000b8000a462&accno=EJ621742&_
    nfls=false%20%20%20%20
  • UW Equity Scorecard
    Academic diversity research bibliography
    http://www.uwsa.edu/oadd/equity/articles.htm

If you find broken links or for further information please contact
Jean Heilig, 303-866-6731 or heilig_j@cde.state.co.us 

Colorado State Library     
This project was funded by a Library Services and Technology Act (LSTA) Grant.